‘Social Listening’: The Consumer Goods Giant Looks to Exploit Vaseline’s TikTok Moment.
Originally found over 150 years ago within a Pennsylvania drilling site, the modest tin of Vaseline could hardly be considered an clear candidate for digital platform algorithms.
Yet the brand’s emergence as a TikTok talking point has placed it at the forefront of an marketing transformation, seeing big businesses spending big on content creators and putting fewer resources into marketing items in legacy broadcasters.
A Journey from Drilling to Digital
The petroleum jelly was first manufactured in the 1870s by chemist Robert Cheeseborough, who saw laborers using on their skin with a residue from oil extraction. Now, a flood of user-generated videos have recorded its extensive utilization in “practical tricks”.
Promoted as a remedy for cleaning shoes or prolonging the scent of perfume, and also a remedy for noisy doorways. Its use has even extended to stop the scourge of crisp flavouring sticking to fingers.
Harnessing the Hype
Detecting the product’s new life online, strategists within the corporation boosted the tips by asking their own scientists to test them and providing creators with the outcome data.
Claims that Vaseline reduced the sting of chili on the mouth were given the thumbs up. So too were ideas it could lengthen scent duration and revive leather bags. Claims that it would brighten smiles or lengthen eyelashes were refuted.
The ‘Digital Ear’ Approach
Billboards and TV ads would once have formed the bulk of its promotional efforts. However, this online trend has led decision-makers to dramatically increase investment in content creators.
This monitoring of online platforms to inform business strategy has been dubbed “social listening”. Fernando Fernández, freshly instated, has stated the intention is to spend 50% of its massive marketing spend on digital creator content.
Shifting to Modern Engagement
A leading Unilever executive, who is spearheading the social media effort, said the company was just evolving with contemporary approaches of engaging audiences. She said engaging on social media “without spoiling the atmosphere” was essential.
“How do brands authentically become part of the conversation? This remains our core objective as brands, dating to when neighbors chatted over fences and discussing household products.
“There’s this moving away from a one-to-many model, where we would just transmit messages … Now it’s many conversations, various groups. The shift of the algorithms means that these groups seem specialized, yet they are vast.
“Having your brand advocated by other people, recommended by peers, that fosters reliability and pertinence. Influencers are vital for this. This word-of-mouth strategy is being amplified.”
A Revolutionary Change in Media
The strategy reflects dramatic transformations happening in audience habits, with Gen Z and millennial audiences devoting greater hours to social media platforms than traditional TV, print, or radio.
The transition is visible in falling revenues for broadcast and newspaper ads. Within the United Kingdom, commercial funding for leading TV channels have declined by over six hundred million pounds in real terms since 2019.
The Rise of the Creator Economy
This further signifies a blurring of media roles as brands effectively act as media producers, partnering with hundreds of content creators to enhance their items.
A commercial director at a major talent agency said: “Naturally, an exodus of attention out of certain traditional media outlets and their time is increasingly on Instagram, TikTok and YouTube than they are viewing scheduled television or reading physical magazines.
“A lot of brands are telling us audiences believe endorsements from the individuals they follow compared to commercial messages. That’s a consistent trend.”
He said brands could also save money by investing in creators over expensive broadcast campaigns, which also permits simpler message refinement to test effectiveness.
Such methods are increasing. Advertising spending on the creator economy is rising at quadruple the rate than the broader media sector. In the US, it has over doubled since 2021 and is projected to reach tens of billions in 2025.
The Enduring Power of Broadcast
Regardless of the massive shift, experts said they believed television commercials still played a key part to play, as networks still held the capability to frame public debate.
She added: “One of the highest return-on-investment media opportunities is still the Super Bowl. The issue isn't broadcasters claiming: ‘Oh, we’re not relevant any more.’ It’s about who’s capturing attention … There is undoubtedly a future for traditional media.”